At ThemesMaster, we strive to ensure that our customers are satisfied with the themes and templates they purchase. However, due to the nature of digital products, all sales are generally considered final. Please read the following policy carefully before making a purchase.

Our products are digital downloads and are delivered electronically. Once a product has been downloaded, it cannot be returned. Therefore, we encourage you to review product demos and descriptions thoroughly before completing your purchase.

Refunds may be issued under the following specific conditions:

• The downloaded product is corrupt or incomplete
• The item is significantly different from its description or demo
• You have not received the product download link after purchase

All refund requests must be submitted within 7 days of the original purchase date.

We do not provide refunds in the following cases:

• You no longer need the product or purchased it by mistake
• Compatibility issues with third-party tools or platforms
• Failure to read the product description or documentation
• Requesting a refund after the file has been downloaded and used

If you are not satisfied with the product you purchased, we may offer an exchange for another theme of equal value. Exchanges are considered on a case-by-case basis and are not guaranteed.

To request a refund, please email us at [email protected] with the following details:

• Your full name
• Order ID and date of purchase
• Reason for refund request

We will respond within 1–3 business days. If the refund is approved, it will be processed to your original payment method within 5–7 business days.

Initiating a chargeback without contacting us first is considered a violation of our terms. If you experience an issue, please contact us directly so we can resolve it promptly and professionally.

ThemesMaster reserves the right to modify this Refund & Return Policy at any time without prior notice. The latest version will always be available on this page.

If you have any questions about this policy or need help with a purchase, feel free to Contact Us or email us at [email protected]